Technology and COVID 19

Technology Support During COVID-19

Please read the following with regards to tech support for the 2020-2021 School year:
 
 
 

We would like everyone to know that the SAU29 Technology department is here to help. Below are some of the ways we can help you or you can help yourself. We hope this alleviates some of the pressures you’ve been under and we wish you all the very best during this difficult time.

 

Digital Resources

We understand that many of you have been contacted by outside vendors for free or discounted services regarding online access to website, free applications, training and learning tools. While many of the vendors are truly trying to help there are many others with more hidden agendas.

SAU29 and its schools are dedicated to protecting student and staff privacy through the creation of policies and administrative procedures and by abiding by State and Federal Privacy Laws.

All employees of SAU29 and its School districts must abide by the policies and administrative procedures of SAU29 along with State and Federal privacy laws.

SAU29 and its schools have many online services, databases, software and apps already in place for remote learning. We ask that you use the systems we already have in place and refrain from requesting new digital resources during this time of extended closure.

If you’re not sure if a digital resource is available you can check the status of approved/non-approved online services, databases, software and apps by going to the SAU29 District Listing on SDPC’s website. If an App shows as approved and, the appropriate equipment is available, it can be used and supported in an SAU29 School.

 

Parents and Students

If you are having issues with technology and remote learning at any one of the SAU29 schools (Chesterfield, Daniels, Franklin, Fuller, Harrisville (Wells Memorial), KHS, KMS, Marlborough, Marlow (John D. Perkins Academy), Nelson, Symonds, Westmoreland or Wheelock) please feel free to contact us at 603-352-0640 x3871 or at helpdesk@sau29.org. We are available from 7:00 AM to 3:00 PM Monday through Friday.

 

Staff and Teachers

If you are having technical issues we ask that you submit a work order or contact us at 603-352-0640 x3871. We are available from 7:00 AM to 3:00 PM Monday through Friday.

Please do not email any of the technicians. They are working on setting up systems to get online learning ready and cannot answer direct email.